Managed IT Services
Complete IT Management So You Can Focus on Your Business
Key Features
24/7 Help Desk
Round-the-clock support via phone, email, chat
Multi-Tier Support
L1, L2, L3 support escalation
Ticketing System
Organized ticket tracking and management
Remote Desktop Support
Screen sharing and remote assistance
Self-Service Portal
Knowledge base and ticket submission
User Onboarding
New employee IT setup and training
User Offboarding
Account termination and data archival
Software Installation
Application deployment and configuration
Password Resets
Quick password recovery and MFA setup
Hardware Support
Desktop, laptop, mobile device support
24/7 System Monitoring
Continuous monitoring of all IT systems
Server Monitoring
CPU, memory, disk, network metrics
Network Monitoring
Bandwidth, latency, packet loss
Application Monitoring
Application availability and performance
Database Monitoring
Query performance, replication lag
Website Monitoring
Uptime and response time tracking
Proactive Alerting
Automated alerts before issues impact users
Performance Baselines
Establish normal operating parameters
Capacity Planning
Predict and plan for growth
Root Cause Analysis
Identify underlying issues
Automated Patch Deployment
Scheduled OS and application updates
Patch Testing
Test patches before production deployment
Emergency Patching
Rapid deployment of critical security patches
Patch Reporting
Compliance reports on patch status
Third-Party Application Patching
Beyond just OS updates
Firmware Updates
Network equipment and server firmware
Vulnerability Management
Continuous vulnerability scanning
Patch Rollback
Quick rollback if patches cause issues
Network Design & Implementation
Design and deploy networks
Firewall Management
Configure and monitor firewalls
VPN Management
Secure remote access configuration
Wi-Fi Management
Enterprise wireless deployment
Network Segmentation
VLAN and subnet design
QoS Configuration
Prioritize critical traffic
Bandwidth Management
Monitor and optimize bandwidth usage
Network Security
Intrusion detection and prevention
DNS Management
Name resolution services
DHCP Management
IP address management
Windows Server Management
Active Directory, Exchange, IIS
Linux Server Management
Various distributions supported
Virtualization Management
VMware, Hyper-V, KVM
Storage Management
SAN, NAS, DAS administration
Database Administration
SQL Server, MySQL, PostgreSQL, Oracle
Email Server Management
Exchange, Microsoft 365, Google Workspace
File Server Management
Shared drives and permissions
Backup Management
Configure and monitor backups
Performance Tuning
Optimize server performance
Capacity Management
Monitor and plan for growth
Antivirus Management
Deploy and monitor endpoint protection
Security Patch Management
Rapid deployment of security updates
Access Control
User permissions and role-based access
Security Monitoring
Monitor for security events
Compliance Management
Maintain compliance with regulations
Security Incident Response
Rapid response to security events
Security Awareness Training
Train users on security best practices
Mobile Device Management
Secure and manage mobile devices
Email Security
Spam filtering and phishing protection
Web Filtering
Block malicious and inappropriate websites
Technologies & Platforms
Remote Monitoring & Management (RMM)
Help Desk & Ticketing
Monitoring Tools
Patch Management
Backup Solutions
Implementation Process
Benefits & ROI
30-50% Cost Reduction
through optimization
Predictable Costs
with reserved instances and savings plans
Eliminate Waste
by identifying idle resources
No CapEx
for infrastructure hardware
Pay-as-You-Go
with cloud consumption model
99.9% Uptime
with highly available architecture
Auto-Scaling
handles traffic spikes automatically
Global Reach
with multi-region deployments
Faster Deployments
with infrastructure as code
Improved Performance
with optimization
Focus on Core Business
not IT firefighting
Access to Latest Technology
and best practices
Strategic IT Planning
aligned with business goals
Compliance Assurance
for regulations
Risk Mitigation
with proper backup and security